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Terms and Conditions

Please read our terms and conditions carefully.

By entering the Horse Weighbridge North East Limited (hereby referred to as HWNE Ltd) website you agree to abide by the Terms and Conditions of use. A placement of an order online indicates your acceptance of these Terms and Conditions.

Horse Weighbridge North East Limited reserves the right to and may change these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

When registering on our website, you accept and agree that your personal data provided during registration will be sent to our UK database owned by HWNE Ltd.  If you do not agree to your data being held in the UK please do not register with us. Once you shop and purchase online at you agree to abide by our terms and conditions and privacy policy. We may also contact you through email communication unless you opt out accordingly which you may do at any time by clicking ‘unsubscribe’ on your most recent email or by emailing

Who can use this website

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Commercial Terms

When buying a service, you agree that:

1) you are responsible for ready the full item listing before making a commitment to buy it.

2) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

3) when you make a purchase, you agree to understand what you have purchased and how to use that purchase.

4) prices are non-negotiable and discounts and coupons which are offered are done so at the discretion of the service provider.

The prices we charge for using our services are listed on the website. We reserve the right to change our prices for our products.

The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged during your payment processing.

Service Refunds, Rescheduling and Cancellation Policy

Refunds are available until 24 hours prior for all services. 

To obtain a refund, the client must contact Kelly directly via email or telephone before the policy time limit (24 hours) to arrange a refund. Any cancellations of any service or appointment made later than 24 hours prior to the scheduled appointment will not be eligible for a refund.

In the instance where a person is booking on behalf of other owners/caregivers, please be aware that the same cancellation policy applies. When booking on behalf of someone else it is strongly advised that you receive an upfront payment from them if you are wishing to pay online. Payments for services can be made on the day and we accept cash and card payments. We no longer accept BACS payments for services and we are sorry for any inconvenience this may cause.

Cancellations and rescheduling are available until 24 hours prior to the appointment. Following a cancellation or a rescheduling request, clients must respect that during busy periods we will endeavor to reschedule their appointment to the nearest slot but due to location restrictions they may be waiting a number of weeks for a new appointment.

If for any reason the service provider (Kelly Thomas) does not show to your appointment, this will be due to unforeseen circumstances such as a situation of force majeure or an emergency. Clients who have prepaid will be eligible for a refund however there is no recompense offered to clients who have not prebooked.


Returns for products purchased in our online store are accepted within 30 days of purchase.
Please note that any postage costs, including initial postage charges and those incurred when returning your item(s) will be at your own expense except in the case of a faulty item(s).

In order to receive a refund or an exchange on an item the item you must:

  • Provide proof of purchase for the item(s) being returned.

  • Return the item(s) within 30 days of it being delivered to you or collected by you.

  • Ensure the item is unwashed and with no marks or dirt in a resellable condition with its original packaging unless faulty.

  • Return the item using a tracked postage service in order to validate proof of return.

Please note there are some items which cannot be exchanged or refunded (unless faulty) due to being perishable or for health and safety or hygiene reasons.

Faulty products can be returned for a full refund. Alternatively you can contact Kelly via email at with a photo of the product as well as any documentary evidence for your claim.

All return requests will be answered within 3 working days (this excludes weekends and bank holidays).


All promotions are valid online unless otherwise stated.

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