Purchase Terms and Returns
Acceptance Of Order
By placing an order online you make an offer to purchase in accordance with these Terms and Conditions. Horse Weighbridge North East Limited will acknowledge receipt of your order both online and via an email order confirmation but this does not constitute our acceptance of your offer to purchase. Your offer has been accepted only when we have confirmed that your order has been dispatched.
Description Of Products
Horse Weighbridge North East Limited will take all reasonable care to ensure that details, descriptions and photographs of products within the store are accurate and up-to-date. However, from time to time errors may occur, alterations may be made to products by suppliers, colours within photographs may be affected by the settings of the computer on which it is viewed, etc. Therefore, we make no warranties, whether express or implied, in relation to the accuracy of details, descriptions and photographs of products within the store.
Pricing Of Products
Horse Weighbridge North East Limited will take all reasonable care to ensure that prices within the store are accurate. However, from time to time errors may occur and where such errors occur we reserve the right to withdraw the product from sale at the incorrect price and present it at the correct price. If you have placed an order at the incorrect price, we will inform you of the error and give you the opportunity to confirm your order at the correct price or cancel your order.
Availability Of Goods
Horse Weighbridge North East Limited will endeavour to keep the store up-to-date as and when products become out of stock although stock levels are constantly changing so all items are offered subject to availability.
Delivery is offered within the UK (England, Scotland, Wales & Northern Ireland).
Delivery on all orders is FREE.
Standard delivery is usually made within 1-5 working days (unless stated otherwise on the product page) of your order being placed. However, there may be occasions where delays occur and Horse Weighbridge North East Limited shall not be liable for any delay or consequence of non-delivery of any product(s) in your order howsoever caused. If you require a product urgently or by a specific date then please contact us to check stock availability and delivery options before placing your order. Note: any additional delivery charges for urgent orders are non-refundable should the product be returned.
Orders are dispatched by Royal Mail, Parcel Force or courier with tracked delivery and email and/or text notifications.
When placing your order you can opt to have your order delivered to a different address (ie your work address, friend or relative) if it is unlikely someone will be home to receive your parcel.
Note: If you request your parcel is left in a safe location at a property this is entirely at your own risk and Horse Weighbridge North East Limited and its couriers will not be liable for any parcel that goes missing after delivery is made where such instructions are given.
Shortages Or Damages In Delivery
If you believe that there are shortages in the number of products contained in a delivery or if any damage has occurred to the product(s) in transit you must contact us within 3 working days of receipt of the product(s).
Ownership Of The Goods
Ownership of the product(s) ordered shall be transferred to the customer once the product(s) have been delivered.
Cancellation Of Order
Horse Weighbridge North East Limited reserve the right to cancel any order without giving reason whereupon you will be issued with a full refund of product and any delivery charge paid.
You have the right to cancel your order up to 30 days following receipt and inspection of the product(s) - see returns information below.
Horse Weighbridge North East Limited offers 30 days approval on products purchased within which time you have the right to cancel your order following receipt and inspection of the product(s) (excluding underwear, products made to individual requirements and safety equipment eg riding hats, body protectors, etc). Products posted for return later than 30 days after receipt of your order will be rejected.
When inspecting and trying on a product(s) you should not remove any tags from the product, soil, use or damage the product and you should treat the manufacturer's product packaging/box carefully. You have a duty of care to return the item and its branded manufacturer's packaging in a good, re-saleable condition. Horse Weighbridge North East Limited reserve the right to make a deduction from any refund amount or reject the return where any product is deemed to be soiled, damaged, used or not in a re-saleable condition. Items returned where the manufacturer's packaging is missing, soiled or defaced with writing, address labels, stamps, tape, etc will be rejected as the manufacturer's packaging is necessary for the product to be in a re-saleable condition.
If you wish to return any part of your order, include the packing slip or order confirmation email with the product and indicate on this whether the product is being returned for exchange or refund. The product, within its original manufacturer's packaging, should then be suitably wrapped to avoid damage to the product or the original manufacturer's product packaging/box during transit.
You shall be responsible for the costs of returning the product and it is recommended that you use a tracked delivery service with adequate insurance cover based on the value of the product(s) returned as Horse Weighbridge North East Limited will not be held liable for the loss of any products returned and not received.
Returns Address: Horse Weighbridge North East Limited, 28 Dunblane Crescent, East Denton, Newcastle Upon Tyne, NE5 2BE
Products posted for return later than 30 days after receipt of your order or where the manufacturer's packaging is missing, soiled or defaced with writing, address labels, stamps, tape, etc will be rejected.
Rejected returns will be held for a period of 7 days from the customer being notified of the rejected return within which time the customer should arrange for the item to be collected or make payment of a delivery charge for the item to be returned to them.
Products sold within our store are covered by the manufacturer’s guarantee only. Such guarantees cover faults due to defective workmanship or materials, but do not cover damage caused by misuse, neglect and lack of care, accidental damage or normal wear and tear. In the case of products believed to be faulty then please email us with a description and photo of the fault. Acorn Internet Ltd will then advise on the course of action to be taken.
If it is determined that the product should be returned to Horse Weighbridge North East Limited or the manufacturer then in order to comply with Health & Safety regulations any alleged faulty product which has been used should cleaned before being returned to ensure it is free from mud, dirt, hair, etc. Returns that do not meet with these criteria will be rejected and you will be charged a delivery cost for the product be returned to you.
A repair, replacement or refund will only be offered if the manufacturer deems that the product is faulty and their decision is final. Horse Weighbridge North East Limited cannot offer any repair, replacement or refund until the manufacturer has inspected and deemed that the product is faulty. If the manufacturer deems that there is no fault with the product and any damage is due to misuse, neglect and lack of care, accidental damage or normal wear and tear then the return of the product to you will be subject to a delivery cost.
Collection Of Personal Information
Horse Weighbridge North East Limited will collect personal data (your name, address, email address and telephone number) when you make a purchase from our store in order to process your order, communicate with you about your order and to arrange delivery with a postal or courier service. Personal details will be entered onto Paypal or Stripe servers in order to process your payment during the checkout process. In some instances products may be dispatched directly from a third party supplier and where this occurs your details will be passed to that supplier for the purposes of delivering your order.
Card Payment Security
Payments are processed via Paypal or Stripe. Order details are transferred to Paypal and Stripe using SSL and card details are entered directly onto Paypal's or Stripe’s servers. Horse Weighbridge North East Limited does not have access to and does not store card details.
Horse Weighbridge North East Limited takes no responsibility for the misuse or quality of any product sold. In the event of injury or death caused queries should be directed to the manufacturer of the product.
Law & Jurisdiction
All goods are sold under English law and any disputes arising in connection with your purchase will be governed by English law and will be subject to the exclusive jurisdiction of the courts of England and Wales.
Returns for products purchased in our online store are accepted within 30 days of purchase.
Please note that any postage costs, including initial postage charges and those incurred when returning your item(s) will be at your own expense except in the case of a faulty item(s).
In order to receive a refund or an exchange on an item the item you must:
Provide proof of purchase for the item(s) being returned.
Return the item(s) within 30 days of it being delivered to you or collected by you.
Ensure the item is unwashed and with no marks or dirt in a resellable condition with its original packaging unless faulty.
Return the item using a tracked postage service in order to validate proof of return.
Please note there are some items which cannot be exchanged or refunded (unless faulty) due to being perishable or for health and safety or hygiene reasons.
Faulty products can be returned for a full refund. Alternatively you can contact Kelly via email at email@example.com with a photo of the product as well as any documentary evidence for your claim.
All return requests will be answered within 3 working days (this excludes weekends and bank holidays).
All promotions are valid online unless otherwise stated.